Apple Certified Technician with 10+ years of hands-on experience in hardware diagnostics, systems management, and end-user support. Clear thinking through the fog.
Practical, no-nonsense technology support for small businesses and individuals across Vermont.
Mac and PC troubleshooting, component-level repair, disk speed testing, and hardware lifecycle planning for your business.
Wi-Fi, VPN, printer connectivity, Active Directory, Microsoft 365 administration, and system imaging deployments.
Certified Mac and iOS technician. Device management, data migration, backup strategy, and fleet configuration.
Ticket triage, escalation handling, SLA compliance, remote desktop support, and first-call resolution for your team.
Side projects, tools, and experiments. Built with curiosity and a willingness to break things.
A Snake game reskin featuring a Pomeranian chasing Apple products. Full PWA with iOS home screen support.
View on GitHub Python / UbuntuMac Pro (2013) running Ubuntu 22.04 with Ollama for CPU-only local inference. A homelab AI fallback.
View on GitHub API / Prompt EngineeringStructured prompt testing framework for comparing LLM systems across reasoning, coding, and instruction tasks.
View on GitHub This WebsitePersonal portfolio and consulting site. Hand-coded, deployed on Cloudflare Pages.
View on GitHubA decade of Apple-focused service work and IT leadership.
Lead helpdesk operations including ticket triage, escalation handling, and SLA compliance. Manage and mentor service technicians. Diagnose complex issues across macOS, Windows, iOS, and networking environments. Administer user accounts, perform system imaging, and execute backup and recovery procedures.
Deployed and supported telehealth hardware and software. Troubleshot connectivity and AV issues in real time. Managed device inventory during COVID-19 telehealth rollout.
Operated and troubleshot specialized medical technology including EHR systems, ventilators, and ECG equipment. Bridged clinical and technical workflows with clear communication.
Available for consulting, contract work, and full-time opportunities.